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Last updated: December 2023
Welcome to Fasita. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to be bound by these terms. Since we don't require user accounts, these terms apply to all visitors and customers.
All purchases are made through our guest checkout system. No account creation is required to place orders.
After placing an order, you'll receive an sms confirmation with fasita support number.
Orders can be modified or canceled within 1 hour of placement. After this period, orders enter processing and cannot be changed.
You can track your order by calling our reception number +250796356558
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Amazon Pay. All payments are processed securely through encrypted channels.
All prices are displayed in RWF and include applicable taxes. We reserve the right to adjust prices due to market conditions or supplier changes.
Your payment information is processed securely and is not stored on our servers. We use industry-standard SSL encryption for all transactions.
We offer fast delivery within 40 minutes for most locations. Delivery times may vary based on location, product availability, and weather conditions.
Currently, we deliver within designated service areas. Delivery availability is shown during checkout based on your location.
If you're not available at delivery, our driver will attempt to contact you. After two failed attempts, the order may be returned, and restocking fees may apply.
Most items can be returned within 30 days of delivery. Products must be in original condition with all tags and packaging.
Perishable goods, personal care items, and customized products cannot be returned for hygiene reasons.
Refunds are processed within 5-7 business days after we receive returned items. The refund will be issued to your original payment method.
Contact our support team to initiate a return. You'll receive return instructions and a return authorization number.
We collect necessary information for order processing, including contact details, delivery address, and payment information. Since we don't have user accounts, we don't store personal data beyond what's required for order fulfillment.
Your information is used solely for order processing, delivery, and customer service. We don't sell or share your data with third parties for marketing purposes.
We use cookies to enhance your shopping experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings.
All content on our website, including images, text, logos, and product descriptions, is the property of Fasita or our suppliers and is protected by copyright laws.
You may not copy, reproduce, or use any content from our website without explicit permission. Commercial use of our content is strictly prohibited.
If you have any questions about these Terms and Conditions, please contact us:
By using our website and placing orders, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.